Booking & Cancellation Policy
The ultimate goal of our innovative & bespoke service is to help you optimise your health for life and, for those trying to conceive, fall pregnant successfully. As such, appointments are in high demand with our experts. We recommend early bookings to avoid disappointment and politely ask at least 24 hours' notice for cancellations & rescheduling. Payments for appointments should be made at least 48 hours before the appointment.
If you do not attend, or cancel a pre-booked appointment with less than 24 hours’ notice, we reserve the right to charge you 100% of the appointment fee. We have a 10 minute grace period if you are late for an appointment. If you are insured, this fee cannot be charged to your insurance company.
The Lifestyle Code Clinic understands that unexpected things happen. Whilst we are truly sympathetic, The Lifestyle Code Clinic cannot absorb any financial responsibility for last minute cancellations or missed appointments. In impartiality to all clients, this policy is in effect regardless of the reason for the cancellation or missed appointment.
If you arrive late to your appointment, it is at the discretion of the practitioner to decide whether they have enough time to see you and still provide an optimal service. If they decide they are unable to see you, you will be charged 100% of the appointment fee.
As telehealth and virtual consultations have become more accessible and secure, we encourage you to book a Telehealth appointment with our lifestyle practitioners.
To ensure you are receiving the correct treatments for you, it is important that you provide The Lifestyle Code Clinic with any medical history asked of you. The Lifestyle Code Clinic will not be liable for any damage caused as a result of your withholding information or from failure to follow recommendations made by your practitioner.
Please note that any medication already administered cannot be refunded.